This policy explains what information the Pilot Question Bank Ecuador app (the “App”) handles, why, who it is shared with and the choices you have. It applies to the App on iPhone, iPad and Android. The short version: there is no account, no advertising and no tracking. Your study progress never leaves your device. The only data that leaves it is what is needed to sell and verify subscriptions.
Who we are
The App is developed by Cuesoft (“Cuesoft”, “we”, “us”), who is the controller of the personal data described in this policy. Contact: support@cuesoft.org.
The App is an independent study aid. It is not affiliated with the Dirección General de Aviación Civil (DGAC) of Ecuador, and no information is sent to the DGAC or any other authority.
Summary
| Data | Where it lives | Purpose |
|---|---|---|
| Answers, flags, exam history, settings, language | Only on your device | Show your progress and remember your preferences |
| Anonymous app user ID | RevenueCat | Link your subscription to this installation |
| Purchase history (product, dates, price, store transaction IDs) | Apple or Google, and RevenueCat | Unlock the content you paid for and restore it |
| Technical data (device model, OS and app version, country / storefront, IP address) | RevenueCat | Process the request, show prices in your currency, prevent fraud |
| Your email and message, if you write to us | Our mailbox | Answer you |
We do not collect your name, email address, phone number, contacts, location, photos, precise device identifiers (IDFA / Advertising ID), health data or browsing history. The App does not use analytics, advertising or crash reporting SDKs and does not track you across other companies’ apps or websites.
Information stored only on your device
The question banks are bundled inside the App. As you study, the App saves your answers, flagged questions, exam results, settings (shuffle, exam size and duration) and language in the App’s private storage on your device. This information is not sent to us or to anyone else, and we have no way to see it.
You can delete it at any time with Settings > Reset progress, or by uninstalling the App. Because it only exists on your device, it is not transferred to a new phone and we cannot recover it for you.
Subscriptions and purchases
The App is free to download with the first questions of each bank available for free. Full access is sold as an auto-renewable subscription through the Apple App Store or Google Play.
- Payments are processed entirely by Apple or Google under their own terms and privacy policies. We never receive your card number, billing address, Apple ID or Google account details.
- Subscription management is provided by RevenueCat, Inc., which receives the store receipt for each purchase, a random anonymous user ID generated on first launch and basic technical data listed above. RevenueCat uses this on our behalf to tell the App whether your subscription is active and to let you restore it on another device with the same store account. RevenueCat does not sell this data or use it for advertising. See the RevenueCat privacy policy.
The anonymous ID is not linked to your name, email or any other information that identifies you directly.
When you contact us
If you email support@cuesoft.org, we receive your email address and whatever you include in your message. We use it only to answer you and keep it for as long as needed to follow up, then delete it.
Legal bases
We process the limited data above because it is necessary to provide the subscription you request (performance of a contract), to comply with tax and accounting obligations on sales (legal obligation), and to prevent fraud and keep the service working (legitimate interest). Messages you send us are processed to respond to your request.
Who we share data with
We do not sell, rent or share your personal data for advertising. Data is only handled by:
- Apple Inc. (privacy policy) and Google LLC (privacy policy), as app stores and payment processors.
- RevenueCat, Inc., as our service provider for subscriptions, under a data processing agreement.
- Authorities, only when required by applicable law.
International transfers
Apple, Google and RevenueCat process data in the United States and other countries. When data leaves your country, it is protected by those providers’ contractual safeguards (such as standard contractual clauses) and security measures.
How long we keep data
- On-device study data: until you reset it or uninstall the App.
- Subscription records at RevenueCat: while your subscription is active and afterwards for as long as required by tax, accounting and anti-fraud obligations, or until you ask us to delete them where the law allows.
- Support emails: until your request is resolved, then deleted.
Security
Communication between the App and RevenueCat is encrypted in transit (HTTPS). On-device data is kept in the App’s sandboxed storage, protected by your device’s own security (passcode, encryption). No method is completely secure, but we keep the data we handle to the minimum so there is very little to protect.
Your rights
Depending on where you live, including under Ecuador’s Ley Orgánica de Protección de Datos Personales and the EU / UK GDPR, you have the right to access, rectify and update, delete, port, object to and restrict the processing of your personal data, and not to be subject to automated decisions. The App makes no automated decisions about you.
To exercise any right, email support@cuesoft.org. Since we do not know who you are, include the order number of your purchase (the Apple receipt email or the Google Play order ID starting with “GPA.”) so we can find the matching subscription record. We answer within the time limits set by applicable law. You can also file a complaint with your data protection authority; in Ecuador, the Superintendencia de Protección de Datos Personales.
Deleting your data
- Study progress: Settings > Reset progress, or uninstall the App.
- Subscription record at RevenueCat: email us with your order number and we delete it. This does not cancel your subscription: cancel it first in your store account settings, or you will keep being charged.
- Purchase history at Apple or Google: managed by them under their own policies.
Children
The App is designed for pilot license candidates and is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.
Changes to this policy
If we change how the App handles data, we will update this page and the date above before the change takes effect, and mention significant changes in the App’s release notes.
Contact
support@cuesoft.org · www.cuesoft.org/pilot-question-bank-ecuador